Warranty Policy
As part of A-1’s commitment to excellence and quality, a limited warranty is offered on all A-1 paddleball paddles. All other A-1 products do not carry a formal warranty. The warranty is exclusive to the original purchaser and is non-transferable. Before filing a claim, please read our Warranty Policy carefully.
6-Month Warranty
A-1 paddles are backed by a 6-month limited warranty against defects in workmanship and materials. To activate the warranty, register your paddle with A-1 Sports with the form below. You’ll need to provide the original proof of purchase receipt from A-1 Sports or from an authorized A-1 dealer at the time of registration. The serial number must also be provided during registration. Currently the only A-1 authorized dealers are PaddlePro and Paddleball Galaxy. A-1 products can also be purchased from their Amazon stores and the warranty is valid.
Coverage
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A-1’s warranty covers factory defects in materials and workmanship for six months from the date of purchase. Coverage is valid for products purchased directly from A-1 Sports or an authorized A-1 Sports dealer. To file a warranty claim, proof of purchase and product evaluation are required for processing and approval.
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Normal wear and tear from regular use, including texture breakdown.
Damage such as breaks, dents, scratches, or other marks caused by impact or collision.
Paddle edge damage from repeated ground strikes, neglectful care, or abuse.
Modifications or permanent alterations made to the paddle.
Purchases made more than 6-Months after the original purchase date.
Paddles bought “used” or from unauthorized dealers or private parties or not from original purchaser.
Claims filed without valid proof of purchase - Original proof of purchase is required.
Any product not sent to A-1 for evaluation, if requested by A-1.
Customers are responsible for shipping the paddle to A-1 for evaluation at their own expense, if required.
Start Your Warranty Claim
If you have purchased a product that you feel is defective, you will need to submit a warranty claim. You may submit a warranty claim directly with A-1 Sports even if your product was purchased through an authorized A-1 dealer.
To start your warranty claim, fill out the warranty form below. Please be sure to include a copy of the original bill of sale along with documentation of the damage or defect. Warranty claims can only be initiated by the original purchaser, and the original purchase receipt is required. A-1 will verify that your product was purchased from A-1 or an authorized A-1 retailer. Additionally, photo or video documentation of the damage or defect will be reviewed to process your warranty claim.
A-1 Sports reserves the sole discretion to determine whether a damaged paddle is covered under our warranty and to decide whether to repair or replace the paddle. Please note that replacement paddles are not covered under this warranty.
For more information, visit our help center.