HELP CENTER

  • All paddles are shipped via UPS or USPS Ground Service from New York within 2 business days of receiving your order.

    Standard ground shipping is a flat rate of $12 within the 48 contiguous states (excluding Alaska, Hawaii, and Puerto Rico). 

    If you require faster shipping, please contact A-1 at 516-480-3388 via call or text for expedited shipping options before placing your order. 

    A-1 cannot ship to a P.O. Box.

  • If you notice an error after submitting your order, please contact A-1 immediately, and we will do our best to resolve the issue. If you want to change or cancel an order that has been placed, contact A-1 immediately at 516-480-3388 or e-mail info@a-1sports.com. If your order has already left our warehouse and a change is needed, additional fees may apply that will be the responsibility of the customer.

  • A-1 accepts all major credit cards including Mastercard, Visa American Express and Discover. We also accept Apple Pay.

    A-1 is required to collect sales tax only for orders shipped within New York State.

FAQs

  • A-1 offers a full refund on all products within 15 days of placing your order, provided the items were purchased directly from A-1 Sports. If you purchased your A-1 products from an authorized dealer, please contact that dealer directly as their return policy will apply, not A-1’s. 

    To qualify for a full refund from A-1, products must be in brand new, unused, and undamaged condition, with the original packaging intact. Any signs of use will disqualify the product from a full refund.

    Refunds will be issued via the original payment method. Please note that return shipping costs are the responsibility of the customer.

    To initiate a return, email A-1 to obtain a Return Authorization (RA) number. Products returned without obtaining an RA number will not be processed.

    Shipping costs are non-refundable. If your return meets the A-1 return requirements, it may take up to 14-21 days to apply the credit to your original payment method after the product is returned, evaluated, and approved by an A-1 Sports representative.

  • A-1 offers a one time exchange within 30 days of delivery. Items must have been purchased directly from A-1 Sports. The item must be returned to A-1 in the same condition as described in the return policy above at the customer’s expense. The new item will be shipped to the customer free of charge.  

Returns + Exchanges

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